Data retention policy
How long each thing is kept and what is deleted automatically.
What is deleted automatically, and when
These periods are not a statement of intent: a job runs daily and enforces them. Whatever appears here as "deleted" is deleted without anyone having to ask.
| Data | Period | Why |
|---|---|---|
| Everything belonging to a server that removed the bot | 30 days after removal | Reinstalling the bot is very common — trying something else, an accidental kick. Deleting immediately would turn any of those into losing the whole configuration. |
| Transcripts of closed tickets | 7 days on the free plan, 90 on Premium, 365 on Custom | It is what each plan offers. The document is deleted; the ticket and its metrics stay. |
| Configuration history | Last 10 versions on the free plan, 100 on Premium | What the plan offers is how many changes you can undo. Anything below that count is trimmed. |
| Delivered reminders | 7 days after delivery | Once you have been reminded, the text is of no use to anyone. |
| A ticket channel on Discord | Seconds after closing, as the server configures it | The live conversation goes with the channel. What is left is the transcript, if the server enabled it. |
| Internal caches | From 60 seconds to 10 minutes | Temporary copies so the database is not queried on every event. They rebuild themselves. |
What is kept while the service is active
The following is kept while the bot stays in the server, and goes away with the 30-day purge described above, or earlier if erasure is requested:
- The server configuration and its modules.
- Experience and levels of each member.
- Moderation records: sanctions, reasons and dates.
- Tickets: who opened them, who handled them, response times and form answers.
- Economy balances and movements.
- Birthdays, until the person deletes them.
- Role panels, giveaways, polls, suggestions and starred messages.
A ticket conversation is not stored in our database. What remains is who spoke and when — what the metrics rest on — and, if the server enabled it, the channel transcript as a document.
Account and billing data
| Data | Period |
|---|---|
| Your dashboard account | While you keep it. Deleted from your account settings and gone right away, along with its sessions and its Discord tokens. |
| Open sessions | They expire on their own; you can close them earlier. |
| Invoices and billing events | 10 years, by commercial and tax obligation (Colombian Commercial Code, art. 60). They cannot be deleted earlier. |
| API keys you revoke | The row is kept without the secret, so we can answer when it was disabled. |
| Technical logs | Rotated by size on the host, never archived and not consulted past a few days. They carry neither your email nor any secret: both are redacted. |
Deleting before the deadline
A server administrator can delete their configuration, their shop or their whole economy from the dashboard at any time, and each closed ticket one by one — with its timeline and its transcript. An open ticket has to be closed first: its channel is still live in Discord, and deleting the record would leave it with no way to be closed. Each member can delete their own birthday with a command, and it is deleted with no copy kept.
For any other erasure, write to [email protected]. If the data belongs to a specific server, we will need the request to come from its administrator or proof that it is yours.